Frequently asked questions

Enrollment

• What is the Univision Mastercard Prepaid Card?
Why should I get a Univision Mastercard Prepaid Card?
• Who can enroll for the Univision Mastercard Prepaid Card?
• How do I enroll for the Univision Mastercard Prepaid Card?
• How old do I need to be to enroll for the Univision Mastercard Prepaid Card?
Can I get the Univision Mastercard Prepaid Card if I am not a U.S. citizen?
What information do I have to provide to enroll for a Univision Mastercard Prepaid Card?
• What is the USA PATRIOT Act?
• Can I have my Univision Mastercard Prepaid Card sent to a Post Office (P.O.) Box?
• How long does it take to get my Card?
• Can I get a Card if I have bad credit or no credit history?
• Do I need a traditional bank account to get a Card?
• Is the Univision Mastercard Prepaid Card a credit Card?
• My friend doesn't have internet access but wants to enroll for the card – what can she do?
• Does using my Univision Mastercard Prepaid Card build my credit rating?
What if I am not satisfied with my Univision Mastercard Prepaid Card?

Additional Cardholders

• Can I get additional Cards for family and/or friends?
• Can I enroll for an additional Card for someone living outside of the United States?
• How do I get additional Univision Mastercard Prepaid Cards?
• How can I remove a secondary cardholder from my Card account?

Questions About Fees and Activating the Univision Prepaid Card Account

• What are the fees associated with my Univision Mastercard Prepaid Card?
• Once I receive my Univision Mastercard Prepaid Card, how do I activate it?
• What does the $9.95 Monthly Maintenance Fee include?

Free* Direct Deposit

• How do I add money to my Univision Card?
• How do I add money using Direct Deposit?
• What is Free* Direct Deposit?
• Can I use Free* Direct Deposit?
• How do I sign up for Free* Direct Deposit?
• What is the fee to use Direct Deposit?
• How much money can I add to my Card through Direct Deposit?
• When will my money be available to use?
• Can I use Direct Deposit for one-time deposits?
• Can I use Direct Deposit to add my tax refund to my account?
• What happens to my Direct Deposit if I change jobs?
• Can I stop my employer from making Direct Deposits to my account?

*While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the “Cardholder Agreement for more details.”

Adding cash at retail stores

• How do I add cash to my Univision Mastercard Prepaid Card Account?
• How do I find the closest location to add cash to my Card?
• Are there minimum or maximum amounts of cash I can add to my Card?
• Are there any fees to add cash to my Card?
• How can I confirm my cash was added to my Card?
• When will my cash be on my Card for me to use?
• Can I add cash to my Card outside the U.S.?

Using Your Card

• How do I check the balance or transaction history on my Univision Mastercard Prepaid Card?
• Does my Card or Card Account expire?
• Is my money safe and secure?
• Is the Univision Mastercard Prepaid Card FDIC insured?
• What is the Personal Identification Number (PIN)?
• What if I forget my PIN?
• How do I use my Card to withdraw cash from an ATM?
• What happens when I return merchandise?
• Where can I use the Univision Mastercard Prepaid Card?
• Can I use my Prepaid Card to "pay at the pump"?
• Can I use my Prepaid Card for online purchases?
• Can I use my Prepaid Card to rent a car?
• Can I use my Prepaid Card to book a hotel room?
• What if I want to make a purchase which costs more than my Card balance?
• What should I do if my Card is declined?
• How do I check my Card Account balance and transactions?
• Will I receive a monthly statement?

Transactions

• What happens if my Univision Mastercard Prepaid Card is lost or stolen?
• How do I dispute a transaction?
• What if I find unauthorized or fraudulent use of my Card?
• How do I close my Univision Mastercard Prepaid Card Account?
• I've moved, how do I update my address in "My Account"?

Alerts

• What are Univision Mastercard Prepaid Card Alerts*?
• How much do Univision Alerts* cost?
• How do I sign up for Univision's Free** Alerts?
• Which Cell Phone companies work with Univision's Text (SMS) Alerts*?
• How do I stop my Free** Alerts*?
• How can I get help with my Alerts*?
• When will the Alerts* stop?
• What is short code 91315 for?
• When will I receive my Daily Balance Alert*?
• I get free** texts (SMS) through my cell phone plan ... can I use them for my Alerts*?

*Standard text messaging rates from your wireless service provider may apply.
**While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the “Cardholder Agreement for more details.”

Bill Payment

• Can I pay my bills with my Card?
• How can I be sure my bill was paid?

Univision Mastercard Prepaid Card Website

• How secure is my online Card Account information?
• Which browser works best with your website?
• Can I enroll for a Card online?
• What can I use your website for?
• Was the website impacted by the "Heartbleed" bug?

Rapid Reload

• Where can a customer Rapid Reload with a check directly to their card?
• How much cash can a customer Rapid Reload to their card with a check?
• How much does it cost to Rapid Reload directly to a card?
• Does a customer need to load all of their check to the card?
• When will the money be available? 

Questions about enrolling for the Univision Mastercard Prepaid Card

What is the Univision Mastercard Prepaid Card?

The Univision Mastercard Prepaid Card:

- is a safe alternative to cash
With the Univision Mastercard Prepaid Card, your money is safe and protected by the Mastercard Zero Liability policy*. If your Card is lost or stolen your money is safe. Just call us and in most cases Univision will replace your money and card*. In addition, you have a secure PIN (Personal Identification Number) code to get cash from ATMs.

- is easy
Because it is a prepaid card, you are in control of your balance, because you spend only what is loaded to the card. In addition, you can receive free text** or email alerts, so you will always know your balance.

- saves you time and money
By using the Univision Mastercard Prepaid Card, you can avoid money order fees in order to pay your bills and also avoid long checking cashing lines. After you add money to your Card, you can use it everywhere Debit Mastercard is accepted, worldwide! You can make purchases at stores, restaurants, online and over the phone. Plus, the Card also provides a simple way to pay bills, allowing you to pay them in person or online and by phone from the comfort of your home, 24/7. Univision offers a Money Back Guarantee if you are not satisfied with your Card, just let us know within the first 30 days and we will refund your Monthly Maintenance Fee. Our clear and predictable fees can be found here.

*Conditions and exceptions apply – see Cardholder Agreement.
**There is no cost for alerts from Univision Prepaid Card, however, messaging and data rates apply and your cell phone must be text message enabled. Please check with your cell phone carrier for rates and availability.

WHY SHOULD I GET A UNIVISION MASTERCARD PREPAID CARD?

A Univision Mastercard Prepaid Card will make your life easier - it will save you time and money. Key benefits include:
-SAFER THAN CASH. If your Card is lost or stolen, Univision will replace your Card and your money*.
-EASY WAY TO PAY BILLS. Pay bills online or by phone from home 24/7. Avoid standing in lines and paying for money orders.
-ATM WITHDRAWALS. . Withdraw cash at thousands of ATMs accepting Mastercard plus withdraw for free** at any Retiros Gratis en Cajeros Automaticos de Allpoint ATMs located at most Target, CVS, Walgreens and other locations nationwide. Find a convenient Allpoint location near you here, locations nationwide.
-NO CHARGE FOR ADDITIONAL CARDS. Add up to two Cards to your account for family near or far.
-24/7 CUSTOMER SERVICE. Manage your account online or via phone
-BILINGUAL SERVICING. All of our customer service and written materials are communicated in both Spanish and English
-SIMPLE, PREDICTABLE FEES. One Monthly Maintenance Fee, no point-of-sale transaction fees, no surprises.***
-WIDELY ACCEPTED. Use the Card anywhere Debit Mastercard is accepted - worldwide!
-EASY TO ADD MONEY. Sign up to have your check deposited directly to your Card or add cash at thousands of convenient retail locations.

*Conditions and exceptions apply. Website for more information about Mastercard Zero Liability: www.mastercard.com/general/zero_liability.html

**While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the “Cardholder Agreement for more details.”

***This is not a credit card. Subject to ID verification.

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Who can enroll for the Univision Mastercard Prepaid Card?

It's easy to get a Card. You must be/have:
- A United States or Puerto Rico resident and have a verifiable physical street address (No P.O. Boxes are accepted)
- Age 18 or older
- A valid ID i.e., a Matrícula Consular, Passport, Social Security Number, Driver's License or an Alien ID Card (Green Card)

Click here to Enroll Now

How do I enroll for the Univision Mastercard Prepaid Card?

Enrolling is easy and takes only a few minutes!

Click here to Enroll
Click here to Review Card Benefits

To enroll, we need 4 things:
1. Your home address where you'd like us to mail your Card – (No P.O. Boxes are accepted)
2. Your date of birth
3. Your home phone number and if you have one, a cell phone number and email address
4. A form of ID such as a Matrícula Consular, Social Security Number, Passport or Driver's License

NOTE: Please know that we take your security very seriously. Our website safeguards your information so you can enroll with confidence. We use some of the most trusted security approaches in the industry

How old do I need to be to enroll for the Univision Mastercard Prepaid Card?

To enroll for a Card, you must be age 18 or older.

Click here to Enroll
Click here to review Card Benefits

Can I get the Univision Mastercard Prepaid Card if I am not a U.S. citizen?

Yes.
If you are a permanent United States resident with a verifiable physical U.S. street address or Puerto Rico address, are age 18 or older and have a valid ID document such as a Matrícula Consular, Social Security Number, Passport or an Alien ID Card (Green Card), you can enroll for a Card.

Click here to Enroll

What information do I have to provide to enroll for a Univision Mastercard Prepaid Card?

Enrolling is easy and takes only a few minutes!

Click here to Enroll

To enroll, we need 4 things:
1. Your home address where you'd like us to mail your Card (No P.O. Boxes are accepted)
2. Your date of birth
3. Your home phone number and if you have one, a cell phone number and email address
4. A form of ID such as a Matrícula Consular, Social Security Number, Passport or Driver's License

What is the USA PATRIOT Act?

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, USA PATRIOT Act requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.

Can I have my Univision Mastercard Prepaid Card sent to a Post Office (P.O.) Box?

No.
For security reasons, it is a Federal mandate that the Univision Mastercard Prepaid Card can only be mailed to a verifiable physical U.S. street address or Puerto Rico address.

How long does it take to get my Card?

Once you enroll and are approved, your personalized Univision Mastercard Prepaid Card should arrive in the mail at your home within 10 business days.

Click here to Enroll

Can I get a Card if I have bad credit or no credit history?

Yes. Since this is a prepaid Card and you control how much money is placed on the card, no credit check is performed or required. This is not a credit card.

NOTE: Enrollment success and receiving your Card is based on verifying your personal information including: your first name and last name, verifiable U.S. street address (No P.O. Boxes) or Puerto Rico mailing address, date of birth and one valid ID document.You may need to provide two valid documents including:
one (1) government issued Photo ID with your name, photo, date of birth and expiration date– for example a Driver's License, Passport or Matrícula Consular AND one (1) Bill with your name and address – for example electric bill, cable bill or a phone bill.

Do I need to have a traditional bank account to get a Card?

No.
You do not need a traditional bank account to get a Card or use your Card. Once you receive your Card, there are several simple ways to add money to your Card including Free* Direct Deposit for checks or adding cash at thousands of retail partner locations. Use our online locator to find the location nearest to you. Each time you make a purchase, that amount is deducted from your Card Account balance.

*While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the “Cardholder Agreement for more details.”

Click Here for More Information on How to Add Money

Is the Univision Mastercard Prepaid Card a credit card?

No.
The Univision Mastercard Prepaid Card is a reloadable and reusable prepaid Card.
Since it is a prepaid Card, you only spend the money you put on your Card.

To use your Card everywhere Debit Mastercard is accepted - worldwide, you must first add money:

- Sign up for our Free* Direct Deposit program; if you are paid by check(s) from your employer or benefits provider such as Social Security, Disability, Tax Refund and others.
-Add cash at thousands of locations, including: MoneyGram, Walmart and Western Union, as well as other retail partners nationwide. You can also load using MoneyPak, Vanilla and Reloadit, which can be found at most Target, CVS, Walgreens and more!

When you use your Univision Mastercard Prepaid Card, the amount of your purchase is deducted from your Card Account balance.

Click Here for More Information on How to Add Money

*While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the “Cardholder Agreement for more details.”

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My friend doesn't have internet access but wants to enroll for the card – what can they do?

They can call 1-877-883-6688 and speak to a customer service representative and enroll.

Does using my Univision Mastercard Prepaid Card build my credit rating?

No. Because it's a prepaid Card, your credit rating is not affected. No credit check is performed or required. This is not a credit card.

NOTE: Spending and payment activity is not reported to U.S. credit reporting agencies nor does the Univision Mastercard Prepaid Card build credit history.

WHAT IF I AM NOT SATISFIED WITH MY UNIVISION MASTERCARD PREPAID CARD?

We are confident you will realize the benefits of the Univision Mastercard Prepaid Card. However, if you are not satisfied, just let us know within the first 30 days and we will refund your Monthly Maintenance Fee.

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Additional Cardholders

Can I get additional Cards for family and/or friends?

Yes.

Once you have your own Card, you can enroll to add additional Cards either online or by calling customer service. Univision offers you up to 2 (two) additional Cards for friends and family for free*. You can use the other Card to share either all or part of your money with your spouse, your parent living overseas, or your son or daughter that has gone to school in a different state.
- All additional cardholders must be age 13 or older; each additional Card will be embossed with a unique name and Card account number.
- Daily and monthly Card usage and frequency limits are set on an overall account level; meaning that all Cards within one account share the accounts' limits.
NOTE: Each time a purchase is made, that amount is deducted from your overall Card Account balance.
NOTE: The primary cardholder is responsible for all transactions and fees incurred by themselves, any authorized person and any additional cardholder(s) on the account according to the terms of the Cardholder Agreement. The primary cardholder is required to notify Univision Card Services to revoke permission for any person previously authorized to use their Card.

Click here for our Cardholder Agreement

*While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the “Cardholder Agreement for more details.”

Can I enroll for an additional Card for someone living outside of the United States?

No.
At this time, all cardholders must have a valid physical U.S. street address (No P.O. Boxes are accepted) or Puerto Rico mailing address.

How do I get additional Univision Mastercard Prepaid Cards?

Enrolling is easy and takes only a few minutes!

Click here to Enroll

NOTE: You will need to enroll for each additional Card separately; maximum of 2 (two) additional Cards per Card Account. To enroll, we need 4 things for each additional enrollment:
1. Home address where you'd like us to mail the Card (No P.O. Boxes are accepted)
2. Date of Birth
3. Home phone number and a cell phone number and email address if they have them
4. A form of ID such as a Matrícula Consular, Social Security Number, Passport or Driver's License

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How can I remove a secondary Cardholder from my card account?

There are several ways to remove a secondary or tertiary cardholder from a card account. You may destroy their Card(s); so they no longer have access to the card account or the money in the card account.
- You may call Customer Service to revoke a cardholder from a card account.
- You may spend all the money in the card account until you have depleted all the funds in the card account.

NOTE: When revoking cardholders from a card account, Univision may also revoke the primary cardholders' Card and issue a new Card with a different Card number. The primary cardholder is wholly responsible for the use of each Card on a card account according to the terms of the Cardholder Agreement.

Click here for our Cardholder Agreement

NOTE: When you destroy an unwanted Card, be sure to do so thoroughly so nobody can try to use it in the future.

Card Activation & Fees

What are the fees associated with my Univision Mastercard Prepaid Card?

Univision believes in simple and predictable pricing. There are no activation fees, opening Card fees, point-of-sale transaction fees and no interest*. We have no hidden fees, so you always know exactly what to expect.

Click here to view our Schedule of Fees.

*This is not a credit card. Subject to ID verification.

Once I receive my Univision Mastercard Prepaid Card, how do I activate it?

One quick call and your Card will be ready to use. When you receive your Card, call the 24-hour automated phone system toll free at 1-877-883-6688 and follow the prompts to activate your Card. You will also be asked to select your personalized, secure 4-digit Personal Identification Number (PIN) so you can use your Card to withdraw cash at ATMs and make debit purchases.

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What does the $9.95 Monthly Maintenance Fee include?

It covers everything the card has to offer*, because Univision always believes in clear and predictable pricing. We do not charge fees for basic account and card usage. Some features that are included with the Univision Prepaid Card are:

  • Free* use of the card at stores, restaurants, and on-line WORLDWIDE
  • Free* way to pay bills. Bill pay only upon ID verification.
  • Free* use of the world's largest ATM network***
  • Free* safety coverage, as your funds may be replaced if the card is lost or stolen****
  • Free text alerts, so you always know your balance. Standard text messaging rates from your wireless service provider may apply.
  • Free* secondary card to share with a family member in the U.S. or overseas.

    And NO interest, since this is not a credit card. Subject to ID verification.

NOTE: Reimbursement of any fraudulent charges is provided through the Mastercard Zero Liability policy****. We reserve the right to review any disputed charges based on our risk policy.

*While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the “Cardholder Agreement for more details.”

**Out-of-network ATM transactions will be subject to our usual $1.95 Out of Network ATM Withdrawal Fee, plus whatever charges may be assessed by the ATM machine provider.

***According to AllpointNetwork.com - http://www.allpointnetwork.com/allpoint.aspx
****"Conditions and exceptions apply. Website for more information about Mastercard Zero Liability: www.mastercard.com/general/zero_liability.html".
Click here for our Cardholder Agreement

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Free* Direct Deposit

How do I add money to my Univision Card?

You can add cash to your card at thousands of retail locations near you or you can add money to your card by direct depositing all or a portion of your paycheck or government benefits check directly onto the Card.

HOW DO I ADD MONEY USING DIRECT DEPOSIT?

You can get paid FAST with free* direct deposit.

  • Direct Deposit is a fast and safe** way to get paid
  • Get your money added directly to your card. No waiting. No lines. No check cashing fees.
  • Great for your paycheck, government benefits payments (like Social Security) and tax refunds.

SPECIAL OFFER****
Sign up for Direct Deposit and Univision will add a $10.00 Direct Deposit Bonus*** directly to your Card Account, after first direct deposit loads to your account.
All you need to do is fill out and submit the Direct Deposit form (available in your welcome packet) to your employer or government benefits provider. They do the rest for you.

If you no longer have your welcome kit, login to your account online and print the Direct Deposit form.

Note: Tax Refunds received by Direct Deposit are not eligible for $10 Direct Deposit Bonus***

Click Here for More Information on How to Add Money

*While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the “Cardholder Agreement for more details.”
**Conditions and exceptions apply. Website for more information about Mastercard Zero Liability: www.mastercard.com/general/zero_liability.html
***One-time bonus will appear within 30 Business days after first successful Direct Deposit loads to account. Terms subject to change. See Cardholder Agreement for details. Tax refunds are not eligible.
****These optional offers are not MetaBank® products or services, nor does MetaBank endorse these offers.

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What is Free* Direct Deposit?

Free* Direct Deposit allows you to have all or part of your paycheck or government benefits checks, and even your tax refund, automatically deposited to your Univision Mastercard Prepaid Card Account.

It's the fast and safe** way to add money to your Card.

- Since your money is added directly to your Card Account; you get your money on time, even when you're sick, on vacation or if the check cashier is closed.
- Save hundreds of dollars a year in check cashing fees.
- While your Direct Deposit is being set up, you will continue to receive your checks as usual.

NOTE: When beginning Direct Deposit, it may take 1 to 2 pay cycles from the date your employer/check provider submits your Direct Deposit enrollment form, for your check(s) to be directly deposited to your Card Account.

SPECIAL OFFER****
Sign up for Direct Deposit and Univision will add a $10.00 Bonus*** directly to your Card Account, after first direct deposit loads to your account.

Note: Tax Refunds received by Direct Deposit are not eligible for $10 Direct Deposit Bonus***.

*While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the “Cardholder Agreement for more details.”
**Conditions and exceptions apply. Website for more information about Mastercard Zero Liability: www.mastercard.com/general/zero_liability.html
***Bonus will appear 30 days after first Direct Deposit loads to account. Tax refunds are not eligible. The minimum amount of the initial load is $20.00. See the “Cardholder Agreement for more details.”
****These optional offers are not MetaBank® products or services, nor does MetaBank endorse these offers.

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Can I use Free* Direct Deposit?

Yes.
Most employers and benefits providers offer Direct Deposit as an option to pay you. You decide if you want to add all or part of your check amount to your Univision Mastercard Prepaid Card Account.

NOTE: You can use Direct Deposit to add checks from more than one employer/institution at the same time i.e., you can add both your paycheck and your benefits checks to your Card Account every month, and you can change your plan at any time.

*While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the “Cardholder Agreement for more details.”

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How do I sign up for Free* Direct Deposit?

1. When you receive your Card in the mail, simply complete the Direct Deposit form attached to your welcome letter and give it to your payroll department. Choose how much money you'd like to add to your Univision Prepaid Card account – you can choose all of your pay (100%), or a fixed dollar amount to be added each pay period. The choice is yours.

2. Login to your account to print out your customized Direct Deposit Form. Sign the Form and bring it to your employer's payroll department or your benefits provider.

*While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the “Cardholder Agreement for more details.”

What is the fee to use Direct Deposit?

There is no fee.

Direct Deposit is Free* to sign up for and use. It's the fast and safe** way to add money to your Card.

Click here to add money

*While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the “Cardholder Agreement for more details.”
**Conditions and exceptions apply. Website for more information about Mastercard Zero Liability: www.mastercard.com/general/zero_liability.html

How much money can I add to my Card through Direct Deposit?

You can add:
- Up to $9,000.00 maximum at any one time
- Up to eight (8) times per month

NOTE: There is no minimum amount for Direct Deposit. All limits noted above apply to all cardholders combined on an account.

Click Here for More Information on How to Add Money

When will my money be available for me to use?

Your money will be available on your Card in the morning, either on your regular pay date or on the date of your benefits payment.

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Can I use Direct Deposit for one-time deposits?

Yes.
You can use Univision's Free* Direct Deposit to add your tax refund or other one-time payments from companies and government benefit agencies that offer Direct Deposit.

- Use the Routing Number and Direct Deposit Account Number (DDA) provided on your Direct Deposit form.
NOTE: Do not use your 16-digit Card Account number (located on the front of your Card) in place of the Routing and DDA numbers.

*While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the “Cardholder Agreement for more details.”

Can I use Direct Deposit to add my tax refund to my account?

Yes.
You can have your tax refund added directly to your Card Account by:
1. Enter "Routing Number" on line 12b if you're filing a 1040EZ OR line 74b if filing a 1040
2. Select "checking" on line 12c on the 1040EZ OR line 74c on the 1040
3. Add your personalized 13-digit "Account Number" on line 12d on the 1040EZ OR line 74d on the 1040.

- To get these numbers, log into “My Account” and choose “Direct Deposit” under the “Account Activities” drop down box. At the bottom of this page is a link called “enrollment form”. When you click this link, it will open a customized form with your personal information. You will find your routing number and 13-digit account number on this form.

NOTE: Tax refunds, which are Direct Deposits, MUST be in the name of the primary cardholder (or the cardholder's spouse) to be accepted and posted by Univision.

Click Here for More Information on How to Add Money

NOTE: Use the above information whether you are filing online, by mail or through your local tax preparer.


Note: Tax Refunds received by Direct Deposit are not eligible for $10 Direct Deposit Bonus*

*One-time bonus will appear within 30 Business days after first successful Direct Deposit loads to account. Terms subject to change. See Cardholder Agreement at www.univisiontarjeta.com for details. Tax refunds are not eligible. This optional offer is not a MetaBank product or service nor does MetaBank endorse this offer.

What happens to my Direct Deposit if I change jobs?

Once your employer stops paying you or your government benefit ends, your Direct Deposit will automatically stop. To restart Direct Deposit with another employer or government benefit agency, simply fill out a new Direct Deposit form and submit it to your new employer or benefit agency.

Click Here for More Information on How to Add Money

NOTE: You can use Direct Deposit to add checks from more than one employer/institution at the same time i.e., you can add both your paycheck and your benefits check to your Card Account every month.

NOTE: All the money you have already added to your Card through Direct Deposit, will remain in your Card Account.

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Can I stop my employer from making Direct Deposits to my Card account?

Yes.
You can contact your employer or government benefit agency at any time to notify them you would like to stop your Direct Deposit.

NOTE: You can use Direct Deposit to add checks from more than one employer/institution at the same time i.e., you can add both your paycheck and your benefits check to your Card Account. In addition, you can change your plan at any time.

Adding cash at a retail store

How do I add cash to my Univision Mastercard Prepaid Card Account?

Adding cash to your Card is easy and convenient. There are thousands of retail locations throughout the U.S. and Puerto Rico.

MoneyGram ®
- Complete the blue "Express Payment" form and hand it to the Agent.
- Moneygram collects a service charge starting at $3.95 per transaction SPECIAL OFFER

SPECIAL OFFER*
Univision has negotiated a special offer for you receive your first load free with MoneyGram.
Click here or call 1-800-MONEYGRAM for a location near you.

Western Union
- Complete the form and hand it to the Agent.
- Western Union collects a service charge starting at $3.95 per transaction.
Click here or call 1-800-325-6000 for a location near you

Vanilla® Reload
- Easy, safe and convenient way load cash to your card.
- Simply swipe your card.
- Available at major retailers such as at most Target, CVS Pharmacy, Dollar General, Family Dollar, Rite Aid, Speedway, Walgreens and Walmart
- Service fee of up to $3.95 applies.
Click here to find a location near you.

Reloadit™
- Purchase a Reloadit pack at a participating retailer.
- Load $20.00-$950.00 at checkout plus $3.95 fee.
- Go to www.reloadit.com or call (888) 633-9434 to load funds from the Reloadit pack to your Univision Card account.

Click here to find a location near you.

Walmart Rapid Reload
- Go to any participating Walmart store (not available in VT)
- Swipe your card to add money
- A reload fee of up to $3.74 applies.
Keep your receipt.
Click here to find a location near you.

G reen Dot® Reload @ the Register™
- Reload @ the Register is a fast and easy way to reload your card from the convenience of any register at thousands of participating retail locations nationwide including CVS/pharmacy and Walmart.
-
Just ask the cashier to add cash directly to your card at the register .
- Load $20.00 - $500.00 at most locations.
- A service fee of up to $4.95 applies.

Click here to find a location near you.

*These optional offers are not MetaBank® products or services, nor does MetaBank endorse these offers.

How do I find the closest location to add cash to my Card?

Adding cash to your Card is easy and convenient.
There are thousands of retail locations throughout the U.S. and Puerto Rico. Click here for the Univision Prepaid Card Store Locator to find a participating location near you.

Are there minimum or maximum amounts of cash I can add to my Card?

Yes.
- The minimum cash amount to add is $20.00 per transaction
- The maximum cash amount to add is $950.00 per day
- You may add up to $9,500 cash per month

Click Here for More Information on How to Add Money

NOTE: These add cash limits apply to all cardholders on your Card Account combined.
NOTE: You may add up to $9,000.00 per month through Univision's Free* Direct Deposit and up to $1500.00 per month for Card to Card transfers.

*While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the “Cardholder Agreement for more details.”

Are there any fees to add cash to my Card?

Univision does not charge any fees to add cash to your Card.
However, retailers or other add/load partners may choose to charge a fee.

NOTE: If you add cash using MoneyGram or Western Union locations, they typically collect a fee starting at $3.95 per transaction. The Vanilla® Reload has a service fee of up to $3.95. The Reloadit pack has a $3.95 purchase fee. The Green Dot ® @ the Register™ has a fee of up to $4.95. When adding cash at Walmart Rapid Reload™, a $3.74 reload fee is collected.

How can I confirm my cash was added to my Card?

The choice is yours: Free Alerts*; we'll send you transaction confirmations directly by email and/or SMS text.

- Text "BAL" to 91315; we'll send you your new account balance.
- Login to your online account at www.univisiontarjeta.com; check your transaction activity and balance.
- Call customer service and select "balance and transactions" in the main menu.

*There is no cost for alerts from Univision Mastercard Prepaid Card, however, standard messaging and data rates apply and your cell phone must be text message enabled. Please check with your cell phone carrier for rates and availability

NOTE: When adding cash to your Card at retail locations, you should receive a receipt for each transaction. We recommend you save your receipts.

When will my cash be on my Card for me to use?

It depends on how you add money:
-When adding cash at retail locations, your money will be available typically within 30-60 minutes.
- For Direct Deposit, your money is normally available on the day it is received from your employer/check provider.

Click Here for More Information on How to Add Money

NOTE: When beginning Direct Deposit, it may take 2 to 3 pay cycles from the date your employer/check provider submits your Direct Deposit enrollment form, for your check(s) to be directly deposited to your Card Account. During that time, you will continue to receive checks as you normally do.

Can I add cash to my Card outside the U.S.?

No. At this time, adding cash to your Univision Mastercard Prepaid Card can only be processed at participating locations in the United States and Puerto Rico. Please click here for our Store Locator.

Using your Card

HOW DO I CHECK THE BALANCE OR TRANSACTION HISTORY ON MY UNIVISION MASTERCARD PREPAID CARD

There are three simple and free* methods: Text(SMS), Online or by Phone.

A fast and simple way to check your balance and account activity is to sign up for Univision's Free Alerts program.

- Free Email Alerts and Text *(SMS) Alerts; you set how often you want to receive account updates - daily or weekly.
- You can login to your account at any time at micuenta.univisiontarjeta.com to check your balance and account activity.
*There is no cost for alerts from Univision Mastercard Prepaid Card, however, messaging and data rates apply and your cell phone must be text message enabled. Please check with your cell phone carrier for rates and availability.

Does my Card or Card Account expire?

Your Card has an expiration date but your funds do not expire.

- On the front of your Card, is the expiration date for your Card. You may use your Card until that expiration date.
Your Card Account
- If you have a balance in your Card Account when your Card expires, we will mail you a new Card and your balance will be transferred automatically to your new Card Account.
- If your Card Account has a zero balance at the time your Card expires, the account will be closed and cannot be renewed or reloaded. You will need to enroll for a new Card.

Click here to Enroll

NOTE: The money in your Card Account never expires.
NOTE: We recommend you update your contact information including your mailing address, email address, home and mobile phone numbers, so we can mail your new Card to you.

Click here to login

Is my money safe and secure?

Yes. Your Univision Mastercard Prepaid Card Account is safe* and secure, and your money is protected. Your money is FDIC-insured to at least $250,000 through MetaBank®; Member FDIC.
NOTE: If your Card is lost or stolen, just give us a call and in most cases we'll replace your money and your Card. The funds on the card are protected by the Mastercard Zero Liability policy*, less a Card Replacement Fee of $9.95; as long as you call Univision Card Services at 1-877-883-6688 or 1-904-425-9077 (if calling from outside of the U.S. or Puerto Rico) as soon as possible.

*Conditions and exceptions apply – see your Cardholder Agreement for details.

Click here for our Cardholder Agreement

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Is the Univision Mastercard Prepaid Card FDIC insured?

Yes.
With the Univision Mastercard Prepaid Card, your money is safe and protected- Your money is FDIC-insured to at least $250,000 through MetaBank; Member FDIC.
- If your Card is lost or stolen your money is safe. Just call us and Univision will replace your money and Card.

*NOTE: If your Card is lost or stolen, just give us a call and in most cases we'll replace your money and your Card. The funds on the card are protected by the Mastercard Zero Liability policy*, less a Card Replacement Fee of $9.95; as long as you call Univision Card Services at 1-877-883-6688 or 1-904-425-9077 (if calling from outside of the U.S. or Puerto Rico) as soon as possible.

*Conditions and exceptions apply – see your Cardholder Agreement for details.

Click here for our Cardholder Agreement

What is the Personal Identification Number (PIN)?

A PIN is a 4-digit personalized, secure code; which is used to get cash.
- Use your personalized, secure 4-digit PIN code for ATM withdrawals.
- Use your personalized, secure 4-digit PIN code to receive cash back after making purchases from retail checkouts. You can select your personalized, secure PIN when you activate your Card by calling 1-877-883-6688 or 1-904-425-9077 (if calling outside the U.S. or Puerto Rico). When you select your 4-digit PIN, choose a number you can easily remember.

NOTE: Keep your PIN safe! We recommend you do not share your PIN with anyone and do not keep your PIN in your wallet or written on your Card.

What if I forget my PIN?

No problem.
Contact Univision's 24-hour automated phone system toll-free at 1-877-883-6688 to choose a new PIN.

How do I use my Card to withdraw cash from an ATM?

It's simple to withdraw cash from ATMs (Automated Teller Machine)- Use your personalized, secure 4-digit PIN code for ATM withdrawals
- Withdraw up to $500.00 cash per day- Use any ATM with the Mastercard Free withdrawals at Mastercard® ATM machines( Click to Find Location), ® Free withdrawals at ® ATM machines( Click to Find Location), Cirrus® Free withdrawals at Cirrus® ATM machines ( Click to Find Location) or Allpoint® Free withdrawals at Allpoint® ATM machines ( Click to Find Location) Acceptance Marks.
GET FREE* ATM withdrawals at most Target®, CVS and other "in-network" ATMs. Our "in-network" is run by Allpoint; Free withdrawals at Allpoint® ATM machines ( click to find location) which is the largest** free ATM network in the country.

View "in-network" ATMs
NOTE: All ATM transactions are treated as cash withdrawal transactions; therefore you will need to enter your personalized, secure 4-digit Personal Identification Number (PIN) when prompted and select "Checking" to access your funds.
NOTE: Please be aware for $9.95 Monthly Maintenance Fee programs that a charge of $1.95 will apply to ATM transactions made on "out-of-network" machines. For $5.95 Monthly Maintenance Fee programs there is a $2.50 fee for all ATM withdrawal transactions. Additional fees from the ATM provider may apply.

*While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the “Cardholder Agreement for more details.”
**According to AllpointNetwork.com - http://www.allpointnetwork.com/allpoint.aspx

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What happens when I return merchandise?

Should you return a purchase, Internet and retail merchants will credit your purchase to your Univision Mastercard Prepaid Card Account, as they would any other Debit Mastercard purchase.

Where can I use the Univision Mastercard Prepaid Card?

At millions of places, everywhere Debit Mastercard is accepted – worldwide! Use your Card at stores, restaurants, over the phone or online.

NOTE: Univision never charges you a fee to make a purchase.

NOTE: Some car rental companies, hotels and gas stations may not accept prepaid Cards.

Can I use my Prepaid Card to "pay at the pump"?

No.
But you can purchase gasoline by presenting your Card to the cashier and signing for the payment, before fueling your vehicle.

Can I use my Prepaid Card for online purchases?

Absolutely!
You may shop online and everywhere Debit Mastercard is accepted - worldwide!

NOTE: Most websites will ask for your Card's 3-digit security code; which is located on the back of your Card, near the signature panel.

Can I use my Univision Prepaid Card to rent a car?

Yes, but:
Most rental car companies do not accept Prepaid Cards to "reserve" vehicles, although most typically accept them for final payment after the rental period and vehicle return.
Some rental car companies may offer an "open end" transaction; meaning your Card Account may be "authorized" (have money held) for more money than the planned/estimated cost of the total car rental bill.

NOTE: "Open-end" transactions cover additional or last minute charges i.e., refueling, car damage or extra days. The rental car company may place a hold on these funds for as long as 60 days. Your Univision Prepaid Card can typically be used to pay for the rental car bill after the total amount of the rental car bill has been finalized

Can I use my Univision Prepaid Card to book a hotel room?

Yes, but:
Most hotels do not accept Prepaid Cards to "make a reservation", although most typically accept them for final payment upon checkout.
Some hotels may offer an "open end" transaction; meaning your Card Account may be "authorized" (have money held) for more money than the planned/estimated cost of the hotel bill.

NOTE: "Open end" transactions cover additional or last minute charges i.e., movie rental, mini-bar, extra nights. The hotel may place a hold on these funds for as long as 30 days.

What if I want to make a purchase which costs more than my Card balance?

Because it's a prepaid Card, you only spend the money you put on your Card; each time you make a purchase, that amount is deducted from your Card Account balance.
- If you try to purchase an item of greater value than your available Card balance, your Card may be declined.

NOTE: Some merchants offer 'split tender' transactions; meaning you will need to provide the merchant with a second payment method i.e., cash, check, or a credit Card, to cover the difference.

NOTE: When making your purchase, first tell the cashier how much money to deduct from your Univision Mastercard Prepaid Card and how much you will use from the second payment method. Please be advised that not all merchants offer split tender" transactions.

What should I do if my Card is declined?

If the merchant advises you that your Card has been declined: You can try to make the purchase using "split tender" transactions; meaning you pay part of the purchase cost with money on your Card and the difference with a second payment method i.e., cash, check, credit Card. Please be advised that not all merchants offer split tender" transactions.

NOTE: Always know your balance by signing up for Univision's Free Alerts program.
- Free Email Alerts and Text *(SMS) Alerts; you set how often you want to receive account updates - daily or weekly

*There is no cost for alerts from Univision Prepaid Card, however, messaging and data rates apply and your cell phone must be text message enabled. Please check with your cell phone carrier for rates and availability

How do I check my Card Account balance and transactions?

It's easy.
There are three simple methods: Free Alerts, Online or by Phone.
The fastest and simplest way to check your balance and account activity is to sign up for Univision's Free Alerts program. Free Email Alerts and Text *(SMS) Alerts; you set how often you want to receive account updates - daily or weekly
- You can login to your account at any time at www.univisiontarjeta.com to check your balance and account activity

Click here to login

*There is no cost for alerts from Univision Prepaid Card, however, messaging and data rates apply and your cell phone must be text message enabled. Please check with your cell phone carrier for rates and availability

Will I receive a monthly statement?

No.
For your convenience, you can always view your Card Account balance and transactions online at no cost at www.univisiontarjeta.com.

Click here to login

What happens if my Univision Mastercard Prepaid Card is lost or stolen?

With the Univision Mastercard Prepaid Card, your money is safe and protected.
- If your Card is lost or stolen* your money is safe. Just call us and in most cases Univision will replace your money and Card.*If your Card is lost or stolen, please CALL US IMMEDIATELY.
- Call 1-877-883-6688 in the United States or Puerto Rico
- Call 1-904-425-9077 if calling from outside of the U.S. or Puerto Rico
A replacement Univision Mastercard Prepaid Card will be issued to you and any available balance (less a Card Replacement Fee) will be automatically added to your new Univision Mastercard Prepaid Card; subject to a review of your Card account.
As long as the lost or stolen Univision Mastercard Prepaid Card is reported immediately, you will not be responsible for any unauthorized merchant charges; except in cases of PIN transactions*.

NOTE: Reimbursement of any fraudulent charges is provided through the Mastercard Zero Liability policy*. We reserve the right to review any disputed charges based on our risk policy.

*Conditions and exceptions apply – See Cardholder Agreement for more details.

Click here for our Cardholder Agreement

How do I dispute a transaction?

If you suspect an error, have questions about a transaction or wish to dispute a transaction that has been posted to your Card Account; please do one of the following:
Call us at: 1-877-883-6688
Or write to us at: Univision Card Services, P.O. Box 54300, Omaha, NE 68154-9400

Or log onto My Account and under My Activities drop down, click "Dispute transaction".

- You will be required to provide your full name.
- Please also provide your physical mailing address, home and/or cell phone number and email address
- Your Univision Mastercard Prepaid Card 16-digit Card number; located on the front of your Card
- A description of the error or the transaction you are questioning. Explain as clearly as you can why you believe it is an error or why you need more information
- The dollar amount of the suspected error; in U.S. Dollars.

What if I find unauthorized or fraudulent use of my Card?

With the Univision Mastercard Prepaid Card, your money is safe and protected.

If your Card is lost or stolen* or you find any unauthorized or fraudulent transactions on your Card, please CALL US IMMEDIATELY.
- Call 1-877-883-6688 in the United States or Puerto Rico
- Call 1-904-425-9077 if calling from outside of the U.S. or Puerto Rico

A replacement Univision Mastercard Prepaid Card will be issued to you and any available balance (less a Card Replacement Fee) will be automatically added to your new Univision Mastercard Prepaid Card; subject to a review of your Card account.

As long as the lost or stolen Univision Mastercard Prepaid Card is reported immediately, you will not be responsible for any unauthorized merchant charges

NOTE: Reimbursement of any fraudulent charges is provided through the Mastercard Zero Liability policy*. We reserve the right to review any disputed charges based on our risk policy.

*Conditions and exceptions apply – See Cardholder Agreement for more details.

Click here for our Cardholder Agreement

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How do I close my Univision Mastercard Prepaid Card Account?

We're sorry to hear you may close your account, but if you need to, there are several ways to do so: The first thing to do is check your current balance, then...
- You may withdraw all your money from your Card Account at an ATM (fees included)
- You may spend all the money in your Card Account through purchases at stores, online or by phone
- You may request a check for your complete balance by contacting Customer Service at 1-877-883-6688 or 1-904-425-9077 (if calling from outside of the U.S. or Puerto Rico). There is a fee for this service.

See terms and conditions.

NOTE: You MUST either send us your Univision Mastercard Prepaid Card or destroy the Card yourself. Send your Univision Mastercard Prepaid Card to:

Univision Card Services
P.O. Box 543000
Omaha, NE 68154

I've moved, how do I update my address in "My Account"?

It's easy to update your contact information online at any time 24/7.- You can change/update your contact information online at www.univisiontarjeta.com
- You may call Customer Service at 1-877-883-6688 or 1-904-425-9077 (if calling from outside of the U.S. or Puerto Rico)

NOTE: We recommend that you check and/or update all your contact information including full name, mailing address, email address, home and cell phone numbers several times each year.

Alerts

What are Univision Mastercard Prepaid Card Alerts?

Free Alerts* provide you with real time account activity.
You set how often you want to receive your account updates by email and/or by Text* (SMS)
- daily or weekly. And, you can change the alerts frequency at any time once your Card has been activated.
- Get your account balance
- Get your account activity and see each transaction
- Log onto micuenta.univisiontarjeta.com to enroll in free alerts

*There is no cost for alerts from Univision Prepaid Card, however, messaging and data rates apply and your cell phone must be text message enabled. Please check with your cell phone carrier for rates and availability.

How much do Univision Alerts cost?

They're Free*.
Email and Text*(SMS) Alerts are Free from Univision.
Log onto micuenta.univisiontarjeta.com to enroll in free alerts

*There is no cost for alerts from Univision Mastercard Prepaid Card, however, messaging and data rates apply and your cell phone must be text message enabled. Please check with your cell phone carrier for rates and availability.

How do I sign up for Univision's Free Alerts*?

It's simple.

- You can sign up for Univision Free Alerts* online at micuenta.univisiontarjeta.com; login to your Account.
- You set how often you want to receive your account updates by Email and/or by Text* (SMS) - daily or weekly.
- To receive Email alerts, you must enter your email address
- To receive Text alerts, you must enter your cell phone number

NOTE: You can change your settings at any time once your Card has been activated.

*There is no cost for alerts from Univision Mastercard Prepaid Card, however, messaging and data rates apply and your cell phone must be text message enabled. Please check with your cell phone carrier for rates and availability

Which Cell Phone companies work with Univision's Text (SMS) Alerts?

Univision Mastercard Prepaid Card Free Text Alerts* can be sent to cell phones with the following companies/carriers:ACS Wireless, Alltel, All West Wireless, AT&T, Bluegrass, Boost Mobile, Cellcom, Cellular One, Cellular South, Centennial, Cincinnati Bell, Cox Communications, Cricket, CTC Telecom, ECIT - Cellular One of East Central Illinois, EKN - Appalachian Wireless, Farmers Mutual Telephone Co., GCI Communications, Immix - PC Management, Inland Cellular, IVC - Illinois Valley Cellular, Nex-Tech Wireless, Nucla-Naturita, Nextel, N-Telos, Revol, Chariton Valley Cellular, Silverstar, Snake River PCS, South Central, Sprint, Syringa Wireless, T-Mobile, UBET, Unicel, United Wireless, US Cellular, Virgin Mobile, Verizon Wireless, WCC, and West Central Wireless.

* Standard text messaging rates from your wireless service provider may apply.

How do I stop my Free Alerts*?

If you are sure you don't want to receive your Free Alerts* any longer, it's simple to stop them: You may text* "STOP" to short code 91315; this will immediately unsubscribe you from the service
- You can go online to micuenta.univisiontarjeta.com to change your Alert settings; uncheck the boxes for each Alert you want to stop

*There is no cost for alerts from Univision Mastercard Prepaid Card, however, messaging and data rates apply and your cell phone must be text message enabled. Please check with your cell phone carrier for rates and availability

How can I get help with my Alerts?

If you need help with alerts: You can text "HELP" to short code 91315; this will provide you with the link to the Univision Mastercard Prepaid Card website and the Customer Service phone number.

NOTE: There is no cost for alerts from Univision Mastercard Prepaid Card, however, messaging and data rates apply and your cell phone must be text message enabled. Please check with your cell phone carrier for rates and availability

When will the Alerts stop?

Free Alerts* don't stop.
But, should you want to stop your Alerts, you may do so at any time:
- You may text* "STOP" to short code 91315; this will immediately unsubscribe you from the service.
- You can go online to micuenta.univisiontarjeta.com to change your Alert settings; uncheck the boxes for each Alert you want to stop.

NOTE: Alerts will automatically be stopped if your Card Account is inactive i.e., lost or stolen or if you close your account.

*There is no cost for alerts from Univision Mastercard Prepaid Card, however, messaging and data rates apply and your cell phone must be text message enabled. Please check with your cell phone carrier for rates and availability.

What is short code 91315 for?

Text this to 91315:
BAL – Real time balance
STOP - Unsubscribe from SMS service
HELP - Customer Service and website contact information

NOTE: *There is no cost for alerts from Univision Mastercard Prepaid Card, however, messaging and data rates apply and your cell phone must be text message enabled. Please check with your cell phone carrier for rates and availability

When will I receive my Daily Balance Alert?

Every day.
Daily Balance Alerts are sent out every day, 7 days a week, at 8:00am Eastern Standard Time (EST).

NOTE: The actual message delivery is subject each cell phone companies/carriers delays.

I GET FREE TEXTS* (SMS) THROUGH MY CELL PHONE PLAN. CAN I USE THEM FOR MY ALERTS?

Yes!
Univision does not charge for our Free email and/or text* (SMS) Alerts.
*There is no cost for alerts from Univision Mastercard Prepaid Card, however, messaging and data rates apply and your cell phone must be text message enabled. Please check with your cell phone carrier for rates and availability.

Bill Payment

Can I pay my bills with my Card?


Yes. You can use your Card* to pay bills directly with merchants and billers.

- You can pay bills in person
- You can pay bills by phone or online by providing the merchant or biller the 16-digit number of your Card. Not all merchants or billers accept this method of bill payment. Please check with your merchant or biller in advance of the due date of your bill.

*This feature is only offered to Cardholders who identities have been successfully validated

How can I be sure my bill was paid?


There are 3 ways to review your transactions in real-time.

- Sign up for no-cost SMS and/or Email Alerts** by calling Customer Service or logging into your online account at micuenta.univisiontarjeta.com to set up your Alerts. You will receive an Alert with your current Balance each time a transaction is completed.
- Call our automated system at 877-883-6688 to listen to your recent transactions.
- Log into your online account at micuenta.univisiontarjeta.com to review your transaction history.

**Univision Mastercard Prepaid Card does not charge a fee for Alerts, however, standard text messaging and data rates may apply and your cell phone must be text message enabled. Please check with your cell phone carrier for rates and availability.

Univision Mastercard Prepaid Card Website

How secure is my online Card Account information?

Very secure! Our Website safeguards your information so you can enroll and manage your account with confidence. We use some of the most trusted security approaches in the industry. Applying online can actually be safer than applying by phone. Our website uses the latest 128 bit encryption technology and follows strict procedures to ensure that your Card Account and personal information is never shared or misused in any way.

Click here to review the privacy policy

Which browser works best with your website?

The Univision Prepaid Card website is best viewed with Microsoft Internet Explorer 7.0 or higher, Firefox 2.0 or higher, Safari 3.0 or higher or Google Chrome.

Can I enroll for an account online?

Yes.
Applying online can actually be safer than applying by phone and it takes only minutes. To enroll for a Card, you must be age 18 or older.

Click here to ENROLL

What can I use your website for?

Just about everything.
Our website is designed to make your life easier.
Online, 24/7, you can:
- Enroll
- Set up and update personal contact information
- Set up Free* Alerts
- Sign up for Free** Direct Deposit
- Check your transaction history and account balance
- Learn how and where to add money to your Card
- Get answers to many common questions
- Add additional Cardholders
- Check on new promotions/special offers for Cardholders
- And so much more...

*Standard text messaging rates from your wireless service provider may apply.
**While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the “Cardholder Agreement for more details.”

Was the website impacted by the "Heartbleed" bug?

In recent days you may have heard about a vulnerability in Internet called "Heartbleed" which could jeopardize your personal information, including passwords, credit card data and emails. We assure you that our site was not in danger because we do not use OpenSSL, the encryption technology used by many open source website servers. Your personal information is safe. Some websites suggest that, as a precaution, customers accessing their accounts online through a login, change their login passwords. While you can do it, this is not necessary on our site. As mentioned above, your personal information was not compromised and is safe.

Rapid Reload

Where can a customer Rapid Reload with a check directly to their card?

At any participating Walmart stores nationwide (Not available in all states or stores)

How much cash can a customer Rapid Reload to their card with a check?

Once the check has been cashed, any amount can be reloaded, from $20 to $1,000 (as long as load limits are not exceeded).

How much does it cost to Rapid Reload directly to a card?

It only costs $3.74 or less (check cashing fees apply).

Does a customer need to load all of their check to the card?

No, a customer can load all or part of their cashed check to their card, up to applicable limits.

When will the money be available?

The money is available in minutes.